Teams Voice for Phone Calls
The campus is transitioning to Teams Voice. When you move to Teams Voice, your telephone number is associated with your Microsoft Teams account rather than your desktop telephone. You will make and receive calls using the Teams app and not your handset telephone. Audio comes from your computer and can routed through a headset.
Teams Voice puts your work phone number on your computer (and optionally also on your handheld device). You can make outbound calls by dialing a number, and can receive calls from any phone.
Teams Voice is accessed by the “Calls” icon on the far left side of your Teams app, and is a way to make any phone call, regardless if the other party is a part of Teams or is using software, a cell phone, or a traditional land line.
The College's legacy telephony system is reaching the end of its usable life. The new platform provides more integrated communication features such as a chat, voicemail, domestic long distance into a single piece of software that is accessible both on and off campus.
The Coeur d'Alene campus move occurs on June 26th. The Lewiston campus will kick off the project in October and work with each division/department for data gathering to ensure you have the right equipment for Teams Voice.
If you place a 911 call from the Teams client on your computer while logged in from home, a hotel, etc., the 911 operator is going to see the call come through as a call from your office phone which includes the physical address of your LC State office/building.
Important: If you make a 911 call from Teams from somewhere other than your office, be prepared to provide details about your physical location. Optionally, use your cell phone (just not the Teams client) or a wired phone in the vicinity to dial 911 in the event of an emergency.
Yes, Microsoft has great training guides and since they update their products often, it is best to go directly to their site for how-to videos.